As a team of caring and conscientious dental professionals, we value the feedback that we receive from our patients as we see this as a way to keep constantly improving and building on the dental care we are proud to provide here at SE1 Dental. To share your thoughts with us, please email us at firstname.lastname@example.org.
If you have a complaint or concern about the service you have received from the dentists or any of the team working in this practice, please let us know. We operate a clear practice complaints procedure which adheres to national criteria. At SE1 Dental we take complaints very seriously and we try to ensure that all of our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way:
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Tel. 08456 120 540